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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design 鈥�...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service鈥檚 purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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NiCE鈥檚 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company鈥檚 momentum highlights not only innovation potential but also...
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Zendesk鈥檚 virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed...
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AI鈥檚 unprecedented capabilities have the potential to redefine how organizations connect with their customers 鈥� for better and for worse. With the right strategic...
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A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.
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An Excel-based tool to help you identify the solution path and establish a size estimate for your project.
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A comprehensive guide to implementing AI solutions for customer experience in an organization.
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