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The energy transition is driving an unprecedented rate of change in electric utilities. Utilities must develop a digital North Star and tactical strategy to guide their...
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This blueprint will help leaders of customer advocacy programs get started with developing a formalized pilot program that will demonstrate the value of customer advocacy...
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This storyboard will help leaders of customer advocacy programs get started with developing a formalized pilot program that will demonstrate the value of customer advocacy...
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By completing the Customer Advocacy Maturity Assessment Tool, you will gain insight into areas of strength and weakness, identify areas of improvement and where to focus...
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Use this template to gain approval for your customer advocacy pilot by communicating pilot goals, key decisions, success metrics, and milestones to stakeholders and...
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This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT...
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This strategic foresight trends report highlights four transformational water utilities industry trends to guide business and IT leaders through the digital water journey.
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An overview of the key drivers that impact customer experience as well as a structured approach to elevate CX within a retail bank.
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A digital ID system must be aligned with the socioeconomic realities of the target stakeholders, respect data privacy and security, and drive customer experience. This note...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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