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Tagged - customer experience

The Future of Utilities Trends Report

This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT...

The Future of Omnichannel Retail – Trend 1: O2O Hyper-Personalization

Learn about the Online-to-Offline (O2O) Hyper-Personalization trend and the drivers enabling retail digital transformation.

The Future of Omnichannel Retail – Prioritization & Alignment

Determine which retail digital transformation technology initiative your enterprise should prioritize and align its benefits to your enterprise goals.

The Future of Omnichannel Retail – Executive Brief

Read this concise Executive Brief to learn about the six key trends that will help drive retail digital transformation and how omnichannel affects all functions of an...

The Future of Omnichannel Retail – Trend 3: Social & Metaverse Commerce

Learn about the Social & Metaverse Commerce trend and the drivers enabling retail digital transformation.

The Future of Omnichannel Retail – Trend 2: Digital Experiential Era

Learn about the Digital Experiential Era trend and the drivers enabling retail digital transformation.

The Future of Omnichannel Retail – Six Trends

This strategic foresight trends report highlights the consumer touchpoints, critical components, key functions, tools, and technologies that are currently trending in the...

The Future of Omnichannel Retail – Trend 4: Smart Store Hub

Learn about the Smart Store Hub trend and the drivers enabling retail digital transformation.

Health Insurance Claims Automation Trend Report

Health Insurance Claims Automation Trend Report

UCaaS in 2022: Top Three Trends

This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience...
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