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Tagged - customer experience

MMS Request for Proposal Template

Request for proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...

MMS Vendor Demo Script

Use this template to support your business' evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their solution's...

MMS Readiness Assessment Checklist

Use Info-Tech’s MMS Readiness Assessment Checklist to determine whether you have a sufficient foundation and strategy in place to ensure the right application is selected.

MMS Requirements Picklist Tool

Use this tool to collect MMS requirements in alignment with the major functional areas of the MMS.

MMS Selection Executive Presentation Template

Use this presentation template to communicate the MMS vendor selection process and decision to internal stakeholders.

Plan Your Digital Transformation on a Page

The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....
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Plan Your Digital Transformation on a Page – Executive Brief

Read our concise Executive Brief to understand how digital disruption is driving the need for transformation, and how Info-Tech’s methodology can help.

Plan Your Digital Transformation on a Page – Phases 1-4

The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....

Plan Your Digital Transformation on a Page – Phase 1: Scope the Digital Transformation

Learn how to apply the Digital Value Pools thought model and scope your strategy around them.

Plan Your Digital Transformation on a Page – Phase 2: Design the Digital Future State Vision

Identify business imperatives, define digital outcomes, and define the strategy’s guiding principles.
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