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Use this template to gain approval for your customer advocacy pilot by communicating pilot goals, key decisions, success metrics, and milestones to stakeholders and...
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This strategic foresight trends report highlights four transformational water utilities industry trends to guide business and IT leaders through the digital water journey.
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This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT...
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An overview of the key drivers that impact customer experience as well as a structured approach to elevate CX within a retail bank.
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A digital ID system must be aligned with the socioeconomic realities of the target stakeholders, respect data privacy and security, and drive customer experience. This note...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech鈥檚 door lock access technical architecture and IT/OT hand-off operating model to...
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Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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Customers want to consume concise content and information quickly. Websites have limited time to prove their usefulness to a new user. Content needs to be as few clicks...
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