This hands-on playbook helps you move from strategy to execution with a three-step approach: Surface friction, prioritize fixes, and scale improvements. Use it to align teams, connect systems, and improve the omnichannel customer experience in 90 days or less.
​The Omnichannel Playbook – Phases 1-3
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The Omnichannel Playbook
91ÖÆÆ¬³§ an omnichannel strategy that fixes CX friction fast and delivers cross-channel consistency.