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Amazon Connect emerged as a significant beneficiary to product announcements at AWS鈥檚 re:Invent 2025 conference. However, the solution鈥檚 architecture still straddles CCaaS...
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NiCE鈥檚 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company鈥檚 momentum highlights not only innovation potential but also...
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Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.鈥�
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91制片厂 an actionable omnichannel execution plan using this strategy template
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