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Tagged - CX

Microsoft鈥檚 AI Tour Advances 鈥淔rontier鈥 Vision of the Enterprise

The Canadian leg of Microsoft鈥檚 AI Tour presented a 鈥淐opilot everywhere鈥 strategy for 鈥渇rontier firms.鈥 While data sovereignty was a primary message, important...

The Omnichannel Strategy Playbook Template

91制片厂 an actionable omnichannel execution plan using this strategy template

鈥婽he Omnichannel Playbook 鈥 Phases 1-3

Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.鈥

The Omnichannel Playbook

Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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Next-Generation Customer Experience in Retail Banking Storyboard

An overview of the key drivers that impact customer experience as well as a structured approach to elevate CX within a retail bank.

Extend Contactless Through Mobile Door Lock Access

Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech鈥檚 door lock access technical architecture and IT/OT hand-off operating model to...

Vendor Landscape: Door Locks & Access Control

Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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Marketing & Advertising Personalizing the Experience Trend Report

Marketing & Advertising Personalizing the Experience Trend Report

Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue Guidance

After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block鈥檚 departure, Gavin Patterson鈥檚...

Oracle鈥檚 Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...
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