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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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A valuable PPT template to build a clear, compelling statement of your service鈥檚 purpose and value to help land approval and funding for it.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design 鈥�...
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Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer...
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Identify and fix high-impact gaps in your omnichannel journey with a practical, scalable strategy.鈥�
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91制片厂 an actionable omnichannel execution plan using this strategy template
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This webinar will provide guidelines for adopting design thinking within your organization. We will explore how designers think and work, how organizations benefit from...
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