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This research supports IT leaders in their quest to unify technology services in the education sector.
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Record the output of IT unification activities in this workbook.
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Unification of IT in education requires a shared vision for IT service delivery, underscored by collaborative decision-making. Centralization, which promises operational...
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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This phase will help you establish a clear shared services roadmap for each task, define a timeline and ownership, and build a plan to communicate the changes to key...
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