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This phase will walk you through a procedure to select the best model that suits your organization's requirement for shared services.
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Leverage this template to create a communication deck to CXOs during and after implementing shared services.
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This phase will help you identify your key drivers for shared services, determine the feasibility to move into shared services and discover challenges for such transition.
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Read this Executive Brief to understand benefits of transitioning to shared services and why it has become a growing trend.
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It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting...
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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