|
Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
|
|
|
This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
|
|
|
The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the...
|
|
|
This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
|
|
|
Completing the project charter will help you get the project off the ground.
|
|
|
The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
|
|
|
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
|
|
|
Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
|
|
|
Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
|
|
|
鈥婽he business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
|
|
