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Use this template to record your chatbot conversation trees before implementing them.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Marketing & Advertising Customer Relationship Management Technology Report
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Local Government Customer Relationship Management Report and Review
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Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
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After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block鈥檚 departure, Gavin Patterson鈥檚...
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While completing a record FY2020, Salesforce announced the acquisition of Salesforce Ventures鈥揻unded Vlocity, a leading provider of industry-specific cloud and mobile...
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SaaS-based customer relationship management company Kustomer announced that it has raised $60 million to improve customer support experience by providing buyers鈥�...
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