- Implement a chatbot proof of concept mapped to business needs.
- Scale up customer service delivery in a cost-effective manner.
- Objectively measure the success of the chatbot proof of concept with metrics-based data.
- Choose the ticket categories to build during your chatbot proof of concept.
Our Advice
Critical Insight
- 91ÖÆÆ¬³§ your chatbot to create business value. Whether it is increasing service or resource efficiency, keep the goal of value in mind when making decisions with your proof of concept.
Impact and Result
- When implemented effectively, chatbots can help save costs, generate new revenue, and ultimately increase customer satisfaction for both external- and internal-facing customers.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
6.5/10
Overall Impact
$13,600
Average $ Saved
10
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Credit Union Resources, Inc
Guided Implementation
8/10
$13,600
10
Framingham State University
Guided Implementation
5/10
N/A
N/A
91ÖÆÆ¬³§ a Strong Technology Foundation for Customer Experience Management
Succeed With Digital Strategy Execution
Develop an IT Strategy to Support Customer Service
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Customer Service Management Software Selection Guide
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91ÖÆÆ¬³§ a Chatbot Proof of Concept
Select a Marketing Management Suite
Activate Your Augmented Reality Initiative
Enable Omnichannel Commerce That Delights Your Customers
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success
Get the Most Out of Your CRM
Select an Enterprise Application
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