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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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This template is designed to help you build a project charter in a timely manner.
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization must...
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The acceleration of ecommerce has cemented Customer Service鈥檚 digital future. Use this research to build IT鈥檚 strategy for supporting Customer Service and enhancing the...
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Salesforce Unlimited Edition 鈥� Pricing, features, pros, cons, and how to tell if you need it.
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On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front 鈥� a unified customer...
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Enterprise Connect is North America鈥檚 premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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Staffing & Recruiting Customer Relationship Management Report
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Staffing & Recruiting Integrated Recruiting Technologies Report
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Arts & Culture Customer Relationship Management Report
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