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The acceleration of ecommerce has cemented Customer Service鈥檚 digital future. Use this research to build IT鈥檚 strategy for supporting Customer Service and enhancing the...
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Salesforce Unlimited Edition 鈥� Pricing, features, pros, cons, and how to tell if you need it.
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Enterprise Connect is North America鈥檚 premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front 鈥� a unified customer...
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Staffing & Recruiting Customer Relationship Management Report
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Staffing & Recruiting Integrated Recruiting Technologies Report
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Arts & Culture Customer Relationship Management Report
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Use this template to record the roles and responsibilities of your chatbot support team.
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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