Jira Customer Reviews 2025 | SoftwareReviews

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

988 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

ananya g.

Role: Industry Specific Role
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good and comfortable

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Features and cost

What is your favorite aspect of this product?

SLA management

What do you dislike most about this product?

Little drawbacks

What recommendations would you give to someone considering this product?

Good to go

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor Friendly Policies

Roxanne D.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Insights on Jira's Strengths and Weaknesses.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

As opposed to the various project management systems out there, one of the features that best define Jira is its flexibility and the ability to modify certain features. It is extendable, customizable and is fitting for numerous specialties and types of projects in Freelance, Agile, and Scrum.

What is your favorite aspect of this product?

I enjoy how Jira has this insistent issue tracking scheme to help teams to work with tasks more effectively and efficiently. Apart from that, this feature increases the visibility of the project progress and helps the members to stay on the same page and be aware of the roles and expectations from them.

What do you dislike most about this product?

Jira also has some disadvantages, among which is the highly steep learning curve especially for those new to the tool. Some of the drawbacks include high inflexibility due to the great number of options, functional complexities that contribute to usability issues as various functionalities cannot sort out effectively the features of the platform.

What recommendations would you give to someone considering this product?

To those who are interested in implementing Jira, I have encouraged them to spend more time in training and orientation. It is noteworthy that the better you understand the peculiarities of a particular platform, the more efficiently your team will work with the tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Celestine D.

Role: Operations
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful but Complex

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its deep Agile integration, highly customizable workflows, and strong ecosystem of add-ons like confluence

What is your favorite aspect of this product?

My favorite aspect is its customizable workflows, which help streamline project management and adapt to different team needs efficiently.

What do you dislike most about this product?

Its overly complex interface, which makes simple tasks unnecessarily time consuming.

What recommendations would you give to someone considering this product?

Use JIRA if you need robust agile project management, detailed tracking, and integrations

Pros

Performance Enhancing
Saves Time
Respectful
Continually Improving Product

Cons

Vendor's Interest First
Vendor Friendly Policies
Less Friendly Negotiation

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

ananya g.

Good and comfortable

Likeliness to Recommend

Pros

Cons

Roxanne D.

Insights on Jira's Strengths and Weaknesses.

Likeliness to Recommend

Pros

Celestine D.

Powerful but Complex

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support