
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Workflow Management
Bug Tracking & Issue Mgmt
Analytics and Reporting
Resource Planning
ALM Integration
Traceability
Artifact Management
Automation
Managed Artifact Repository
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Product Management
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Jira Reviews

Odudu U.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Robust and reliable tool for managing agile team
Likeliness to Recommend
What differentiates Jira from other similar products?
A key differentiator is its tight integration with the broader Atlassian ecosystem (like Confluence, Bitbucket, and Opsgenie), making it easy to tie together documentation, code, and incident tracking in one unified environment.
What is your favorite aspect of this product?
I appreciate the automation rules, which reduce manual steps like transitioning issues after PR merges or notifying the right stakeholders. It streamlines communication and lets developers stay focused on shipping code.
What do you dislike most about this product?
What I find most challenging about Jira is that it can feel overly complex and heavy, especially for smaller teams or fast moving projects. Setting up workflows, permissions, or custom fields often requires a lot of configurations and if not well managed, it can slow teams down instead of helping them move faster.
What recommendations would you give to someone considering this product?
I would recommend starting with a clear understanding of your team鈥檚 workflow before configuring Jira. It is a very powerful tool, but it can become overwhelming if you try to use everything at once. Start simple, and scale your setup gradually, adding custom fields, statuses, or automation rules only as real needs arise.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Sumit A.
- Role: Consultant
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Jira- elevates the project workflows
Likeliness to Recommend
What differentiates Jira from other similar products?
It elevates the tracking of project efficiently. The new features in the tools include everything that can be for project workflow management and issue tracking. It deliver quality outcome thru effective tracking
What is your favorite aspect of this product?
Ease of use and integration
What do you dislike most about this product?
Nothing at all. lil more support from the team
What recommendations would you give to someone considering this product?
Go for it, Best tool for any project implementation.
Pros
- Enables Productivity
- Saves Time
- Security Protects
- Helps Innovate

Evans L.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Jun 2025
Jira Drives Project Success.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out from other project management tools with its powerful issues tracking,highly customizable workflows, and strong support for agile methodologies.Its allows teams to manage tasks in detail,trailor workflows to their processes,and track progress with robust reporting and dashboards.Jira integrates seamlessly with development and communication tools, scales well for both small and large teams.
What is your favorite aspect of this product?
My favorite aspect of Jira is its powerful reporting and analytics, which help teams make smart,data driven decisions.Its value its seamless integrations and messaging platforms for smooth workflow management.
What do you dislike most about this product?
What I dislike most about Jira is its cost,which can be challenge for smaller teams or individual users.Additionally, it's complex interface can be overwhelming for non-technical users,making the learning curve steeper that with other tools.
What recommendations would you give to someone considering this product?
I will recommend Jira to someone looking to Improve communication and project visibility.It serves as central hub for updates,feedback, and task tracking.helping everyone stay aligned.With clear insights into progress and upcoming milestones,it's great look for teams that value transparency and collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing