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Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

83

User Needs Management

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

81

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Breadth of Features

84

Ease of Implementation

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Matthew O.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Jira 鈥 Adaptable workflows for the Analytics Team

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

My hospital鈥檚 analytics team uses several project tools, but Jira stands out since it adapts to complex healthcare projects. While other platforms feel like basic task boards, Jira lets us design workflows that mirror how doctors, IT, and data scientists actually collaborate. I like that I can customize issue types and fields to fit specific needs, whether for patient data analysis or clinical research tracking. Unlike competitors, it doesn鈥檛 just record tasks鈥攊t provides full traceability. Every adjustment, discussion, and outcome is logged, which is essential in a hospital environment where accountability and clarity matter even as speed.

What is your favorite aspect of this product?

What resonates the most about Jira for me is its flexibility in shaping workflows. In the hospital, no two projects look the same 鈥 sometimes we鈥檙e analyzing patient outcomes, other times we鈥檙e managing data pipelines with IT. Jira allows me to design processes that match each scenario instead of forcing us into a rigid structure. That adaptability makes collaboration smoother across clinical, technical, and administrative teams.

What do you dislike most about this product?

I鈥檇 like for Jira to improve its usability for non-technical staff. In the hospital, clinicians or administrators sometimes find the interface overwhelming with too many options and settings. A simplified, healthcare-friendly view鈥攆ocused on essentials鈥攚ould make adoption easier and reduce the training burden.

What recommendations would you give to someone considering this product?

I suggest you think of Jira as a giant whiteboard that never gets messy, but with superpowers. For anyone planning to use it in a hospital or healthcare setting, my advice is: don鈥檛 dive in headfirst with every feature turned on. Start with a simple board, keep the workflow clear, and then gradually layer in the advanced options. Involve your team early鈥攃linicians, administrators, IT鈥攕o the setup reflects how they actually work, not just what looks good on paper. Use labels and custom fields wisely; they鈥檒l save you hours later. And most importantly, treat Jira as a living system鈥攖weak it regularly as your projects evolve. It is as dynamic!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Divyam O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Perfect project and task management platform

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

1. One of the most helpful , integerated and customizable product, where we can add , see and manages all the changes which is going in project under one roof. 2. Properly documented and helpful support team for quick resolutions. 3. Helps to track real time updates on projects.

What is your favorite aspect of this product?

We can customize the project according to our need and as can add as many as field we want to. It is extremely secure too.

What do you dislike most about this product?

1. Interface is little overwhelmed to find the understand in early states. 2. Very costly but very efficient too.

What recommendations would you give to someone considering this product?

Superb experience for large projects.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Samson A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Highly Customizable Workflows Built for Agile Teams Strong Developer Tool Integrations

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and ability to customize workflows to match almost any team's process. Whether you're managing software sprints, marketing campaigns, or customer support, Jira lets you define your own issue types, statuses, automation rules, and permissions鈥攎aking it incredibly adaptable for teams of all kinds.

What do you dislike most about this product?

I dislike that it can be to complex for creative workflows and wish it was as seamless as development workflows. This would help bring everyone together as it works so well for our Dev. Team however it's not used by everyone in Marketing

What recommendations would you give to someone considering this product?

Start small and customize gradually. Jira is powerful but can feel complex at first鈥攕o begin with basic workflows, learn how issues and boards work, and then add custom fields, automations, and reports as your team gets comfortable. Also, involve both technical and non-technical team members to make sure it fits everyone鈥檚 needs.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

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