|
Review your key cloud vendors鈥� SLAs, incident preparedness, and data protection strategy.
|
|
|
Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
|
|
|
Use these examples to guide your efforts to create cloud incident response workflows.
|
|
|
If you still think 鈥渋t鈥檚 in the cloud, so I don鈥檛 need to worry about it,鈥� then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
|
|
|
Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
|
|
|
This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
|
|
|
This checklist will help develop a plan for service support transitioning from the project team to the service desk.
|
|
|
This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
|
|
|
Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
|
|
|
Don鈥檛 let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management...
|
|
