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AI and the Los Angeles Wildfires: Fighting Disinformation

Misinformation and disinformation represent an enormous risk, especially during a crisis. It is critically important to question and fact check all information from...

Respond Swiftly and Effectively to Crises With a Crisis Management Plan

This note emphasizes the importance of having a crisis management plan to respond swiftly and effectively to various crises, and provides guidance to IT leaders on...

Radio Use Cases for Emergency Communications

Ham radio is an easy answer for emergency communications – here’s how IT leaders can help.

End-User Computing Strategy Specialist

The end-user computing strategy specialist is responsible for designing and implementing the company's end-user computing strategy.

Custom Vendor Landscape: Treasury Management Software

A Treasury Management System (TMS) is a software application which automates the process of managing a company’s financial operations and financial activities such as cash...

Custom Vendor Landscape: Billing Software

Billing Software is an essential partner to any growing organization. With the increase in digital payments, organizations need to efficiently manage transactions,...

Custom Vendor Landscape: Loan Servicing and Portfolio Management Software

Loan Servicing and Portfolio Management Software ensures efficient loan servicing by managing the day-to-day operations of a loan portfolio, including processing payments,...

Custom Vendor Landscape: Audit Management Software

Intuitive audit management software can access and analyze almost all audit data — no matter how dark it may seem — and prove the true value of the audit function in the...

Incident Management and Service Desk Workflows

A repository of typical workflows.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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