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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A repository of typical workflows.
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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A lightweight documentation of the service desk鈥檚 standardized processes.
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On July 19, 2024, a defective update to CrowdStrike鈥檚 Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...
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Telecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing.
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Utility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic...
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