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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack鈥檚 strategic alliance,...
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.
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This storyboard will help you build a strong application management foundation with good practices.
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This phase of the Streamline Application Management blueprint will help you define your application management expectations and goals.
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This phase of the Streamline Application Management blueprint will help you build your product backlog governance, and target state application management processes and...
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Read this Executive Brief to understand why a strong application management practice is critical for IT's success.
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Application management is the foundation for creating an exceptional customer experience by emphasizing cross-functional accountability for business value and product and...
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