91制片厂

Optimize the Service Desk With a Shift-Left Strategy 鈥� Phase 1: Prepare to Shift Left

Author(s): Natalie Sansone

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this phase to:

  • Determine readiness to shift left
  • Make the case
  • Define metrics to measure success

Tags

service desk, service desk optimization, shift left, service desk shift left, self-service, self-service portal, knowledgebase, knowledge management, knowledge centered service, knowledge centered support, KCS, service desk automation, shift left metrics, shift left responsibilities, self-service workflow, self-service checklist

View the Complete Blueprint:

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn鈥檛 exist.
Browse all Infrastructure & Operations

Related Content:

Visit our IT鈥檚 Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171
© 91制片厂 | Terms of Use | Privacy Policy