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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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The tool is designed to identify the gaps in your organization鈥檚 service desk operation. The assessment includes metrics, processes, and technology.
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A lightweight documentation of the service desk鈥檚 standardized processes.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Use this template as a starting point for building out an improvement plan in presentation format.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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