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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech鈥檚 methodology, and understand the four ways we can...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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