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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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How AI enhances customer engagement using chatbots.
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Learn more about Salesforce鈥檚 AI-enhanced CRM solution.
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A repository of typical workflows.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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This research analyzes value-driven outcomes with Gen AI in the integrated digital marketing ecosystem.
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Drive value-driven outcomes with Gen AI in the integrated digital marketing ecosystem.
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This tool provides prepopulated utility-relevant asset management KPIs as well as required actionable enablers including technology, people, and process enablers.
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Use this tool to define a specific process for managing security incidents and reducing their effects on the organization.
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