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This research presents a KPI framework and an Excel-based tool to assist utilities leaders to establish a strong connection between strategic goals and tactical...
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Insurance companies should use advanced technologies such as generative AI and machine learning to gain a competitive edge. Prioritize initiatives with high business value...
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By strategically implementing generative AI, Insurers can better satisfy customers' increasing demands, discover new areas of opportunity, and develop innovative products...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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Use this template as a starting point for building out an improvement plan in presentation format.
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