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The coronavirus pandemic of 2020 will slowly settle 鈥� but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."
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In this fourth brief of four on Cisco鈥檚 January launch of upcoming collaboration solutions in 2020, I look at Cisco鈥檚 new additions for its Webex Contact Center portfolio.
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A vendor in the web conferencing space garnished award honors from the Stevie 16th Annual International Business Awards announced on Aug. 27. Mountain View,...
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Recent data released from SoftwareReviews' Identity Access Management (IAM) Customer Experience Report reveals Symantec VIP is performing above the rest when it comes to...
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Appian, a major player in the business process management (BPM) space, has established a partnership with Twilio, a provider of cloud-based communications technology. The...
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Google鈥檚 Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.
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Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...
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ServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,...
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Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but...
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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