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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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The Social Media workshop provides clear, measurable improvements to your social media strategy,
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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How can software marketing and sales teams win in 2021? Learn how emotions affect software buying habits and how to build better customer relationships.
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Department Stores Artificial Intelligence Report
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Recently I attended the inaugural Emotion AI conference, organized by Seth Grimes, a leading analyst and business consultant in the areas of natural language processing,...
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