What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal鈥�
Compensation Planning & Forecasting
Time and Attendance
Workforce Planning
Learning and Development
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.6
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.1
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UKG Pro Reviews
Shad S.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2024
Impressive product, effective implementation
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Best of breed in HR and Payroll from legacy Ultimate Software paired with best of breed time and attendance from legacy Kronos leaves a powerful tool. The BI reporting is intuitive and robust. The customer community and learning tools are first class. Great support of the UKG team. Mobile app is easy to use for associate self service and the processes are easy to use for our Payroll and HR team members. Integrations have been developed for our benefits and RRSP matching vendors. System works well for even for a very complicated ownership structure and data structure like ours.
What is your favorite aspect of this product?
intuitive user screens for all levels of users and technical ability.
What do you dislike most about this product?
Very minor: there is only one setting for system time outs across all user groups. Not able to differentiate between a power user in Payroll/HR versus a front line worker on how long the system can be inactive before timing out and locking.
What recommendations would you give to someone considering this product?
Make sure your team is prepared prior to implementation and that your data is cleansed before implementing.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Tara G.
- Role: Finance
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2024
Reliable and user friendly!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Seamless data flow from HR to Payroll. There are no requirements to "commit" or batch data. Endless customization opportunities.
What is your favorite aspect of this product?
The steps to process payroll are streamlined and intuitive. The user interfaces are very user friendly compared to other products.
What do you dislike most about this product?
Date logic can be tricky to understand. Training is a bit high level at times. Customer support is hit or miss depending on the experience level of the assigned consultant, but I've learned how to communicate with the team and they're always pleasant.
What recommendations would you give to someone considering this product?
Just do it. Understand this is not a service bureau, it is YOUR software. Discover best practices and then make the system custom to your company. It's easy to use and options to customize are endless.
Pros
- Caring
- Respectful
- Fair
- Altruistic
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Great product, great price with training for life.
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
