
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Time Capture Physical
Time Capture
Workforce Scheduling
Shift Management
Absence Management
Rate Policies
Attendance Management and Policies
Staffing
Workforce Dashboards and Reporting
Labor Costing and Splitting
Workforce Planning and Forecasting
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of Implementation
Also Featured in...
Human Capital Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Reviews
Amanda L.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Great product with more to come
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Capability, growth
What is your favorite aspect of this product?
its adaptivity
What do you dislike most about this product?
customization for specific pay structures
What recommendations would you give to someone considering this product?
ensure integrations are compatible
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Caring
Cons
- Vendor Friendly Policies
- Under Delivered
Myrian L.
- Role: Human Resources
- Industry: Recreation
- Involvement: End User of Application
Submitted Mar 2025
Intuitive and powerful: A exceptional experience
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro stands out from other similar products thanks to its focus on HR and workforce management (WFM), UKG Pro offers robust features, mobile accessibility, making it a more versatile and adaptable solution for businesses of all sizes. Its excellent customer service.
What is your favorite aspect of this product?
My favorite aspect of UKG is its comprehensive set of employee management features, including scheduling, time tracking, and payroll integration. The advanced analytics and reporting features are also noteworthy.
What do you dislike most about this product?
One of the common disadvantages of UKG (Ultimate Kronos Group) is that the interface can be overwhelming due to the large number of features and options. Additionally, certain customization and integration processes can require significant time and technical support, which is frustrating for non-technical users.
What recommendations would you give to someone considering this product?
Make sure you fully understand your company鈥檚 HR and workforce management needs before committing. UKG Pro is feature-rich, so it鈥檚 essential to determine which tools (e.g., payroll, talent management, scheduling) are most important for your organization. Be prepared for a learning curve. if you use other software for finance, project management, or other functions, make sure UKG Pro integrates properly with your existing tools. It's crucial to avoid disruptions during implementation. UKG Pro offers good customer support, however Check out reviews from similarly sized companies to learn more.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Daniel A.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
A Strong Contender with Notable Unique Features
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro stands out from other similar products due to several key features and capabilities: Comprehensive HCM Suite: UKG Pro offers a full-suite HCM solution that includes payroll, talent acquisition, employee management, and more. This integration helps manage the entire employee lifecycle from recruitment to retirement. Advanced Talent Management: It provides AI-powered talent management tools that help in identifying high-potential employees, managing career paths, and building strong teams. This includes robust recruiting, onboarding, performance management, and succession planning features.
What is your favorite aspect of this product?
One of the standout aspects of UKG Pro is its advanced talent management capabilities. The AI-powered tools for recruiting, onboarding, performance management, and succession planning are particularly impressive. They help organizations identify high-potential employees, streamline career development, and build strong, cohesive teams.
What do you dislike most about this product?
One potential downside of UKG Pro is its complexity. Due to its comprehensive suite of features, it can be overwhelming for new users to navigate and fully utilize all the functionalities. The learning curve might be steep, especially for smaller organizations or those without dedicated HR tech support.
What recommendations would you give to someone considering this product?
Leverage Training Resources: Take advantage of the training and support resources offered by UKG Pro to help navigate its complex functionalities. This can significantly reduce the learning curve. Utilize Analytics: Make full use of the powerful reporting and analytics tools to gain insights into your workforce and make data-driven decisions. Mobile Accessibility: Encourage employees and managers to use the mobile app for convenient access to HR processes on the go. Integration: Ensure that UKG Pro integrates well with your existing systems and workflows to maximize efficiency.
Pros
- Reliable
- Enables Productivity
- Caring
- Respectful