What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal鈥�
Position Management
Time and Attendance
Workforce Planning
Performance Management
Leave Management
Talent Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.8
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
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UKG Pro Reviews
Thomas M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2021
UKG Pro is very powerful and reasonably priced
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Much of the UKG Pro lives in a single database and those modules that are separate are very tightly integrated, such that to the end-user, HR staff, and IT administrators, it might as well all be in a single database. Customer service, in our experience, has been superb and greatly exceeds the quality of service we have experienced with other vendors. Clear communication, prompt response and action, and positive outcomes. UKG cares about their customers and believes in and exhibits a "Partners for Life" relationship.
What is your favorite aspect of this product?
The ease of administration. Our HR Team has owned UKG Pro since about 12-months post implementation. IT was instrumental in implementation and initial configuration of security roles, but has limited administration duties at this point.
What do you dislike most about this product?
A couple of modules could use some continued development and expansion of features, such as Compensation Management.
What recommendations would you give to someone considering this product?
Do your due diligence, ensure you have the proper team members identified for implementation and able to dedicate sufficient time and efforts to implementation activities to ensure success. Don't underestimate the effort involved, but know that the time spent will pay off in the long run.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Leon M.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2021
Great product, needs more custimizability.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Overall value and ease of use.
What is your favorite aspect of this product?
Relationship with UKG and their willingness to listen.
What do you dislike most about this product?
Needs more flexibility, and customizability.
What recommendations would you give to someone considering this product?
Make sure you can use an off the shelf product with limited customization.
Pros
- Friendly Negotiation
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Inhibits Innovation
- Commodity Features
- Less Efficient Service
Emily S.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2021
Easy to use, but could use some improvements
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The customer success portal and ability to create cases, teams seem to work together well.
What is your favorite aspect of this product?
Easy to use, I love the Share Ideas page but would like to see more of the favorited ideas implemented.
What do you dislike most about this product?
Certain improvements are needed, namely in benefits administration and certain areas of payroll.
What recommendations would you give to someone considering this product?
Evaluation of the Share Ideas page to make them come to fruition, it's frustrating to see "future consideration" on a well received idea for years over years.
Pros
- Trustworthy
- Effective Service
- Client Friendly Policies
- Fair
