
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal鈥
Compensation Planning & Forecasting
Time and Attendance
Workforce Planning
Learning and Development
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Reviews
Luther W.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2023
"Great from the start to the end"
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I had extremely high hopes for this product, and it well surpassed them. New UKG components have been integrated into the main system, and all of them are now fully compatible with one another and with the rest of the system. UKG Pro is my favorite convention since it offers something I can't get anyplace else.
What is your favorite aspect of this product?
Because of its simple design and straightforward use, the Ultipro is a popular choice. Texting has been more popular in recent years as a practical means of communicating with employees.
What do you dislike most about this product?
The difficulty in obtaining alerts when an employee has a life event and then submits it for approval is a major source of frustration for me. There was a time when this was considerably less of a hassle. I really dislike this element. Including an email that notifies the administrator that authorization is being requested seems like a simple and undemanding addition.
What recommendations would you give to someone considering this product?
UltiPro is an excellent option to consider if you are in the market for a solution like this since it not only provides excellent reporting features but also has a warm and welcoming user community. It comes with the highest possible endorsement.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Performance Enhancing
Joe P.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Dec 2022
"Great from hire until retirement"
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The quality of this product entirely exceeded my expectations, which were already very high. Additional UKG modules have been included into the core system, and the totality of these modules now work in perfect harmony with one another and with the rest of the system. My go-to event is UKG Pro because it provides a unique experience that can't be found anywhere else.
What is your favorite aspect of this product?
The streamlined appearance and user-friendly functioning of the Ultipro. In recent years, the use of text messaging as a functional method for keeping in touch with staff members has become more common.
What do you dislike most about this product?
I do not like how difficult it has gotten to obtain notifications when a worker has a life event and then submits it for approval. This is something that used to be much easier. I have a strong distaste for this particular aspect. It would seem to be a straightforward and undemanding effort to add an email that tells the administrator that the permission is being sought.
What recommendations would you give to someone considering this product?
If you are looking for a solution that not only offers amazing reporting capabilities but also a lovely community of consumers, then you definitely want to think about UltiPro if you are in the market for such a product. It comes with a very strong recommendation.
Pros
- Efficient Service
- Caring
- Helps Innovate
- Continually Improving Product
Jason G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2022
Enjoy using the product!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I only have experience with UKG Pro as it relates to HRIS systems. While I have heard others praise other options, I believe the best success with UKG Pro is found in how it is implemented and which features are added as well.
What is your favorite aspect of this product?
I like the seemless way the various modules work together. I have used it is in the past with 3rd party products and see that it really works well when the actual UKG modules are used.
What do you dislike most about this product?
Support can be sketchy. Sometimes it depends on who you talk to as to whether you will get a good response. I know they are working on their support model though and look forward to those changes.
What recommendations would you give to someone considering this product?
Be clear about how you will use the product and plan your approach to how you will implement. Doing a lift and shift from another system without really reviewing and setting up everything correctly initially can come back to bite you.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Effective Service