UKG Pro Customer Reviews 2025 | Human Capital Management

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UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.2 /10

276 Reviews

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative

11% Neutral

86% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 77

Employee Record

Payroll Administration

Scheduling

Self-Service Applicant Portal鈥�

Position Management

Time and Attendance

Workforce Planning

Performance Management

Leave Management

Talent Management

Learning and Development

Vendor Capability Ratings

Average 76

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Workforce Management - Enterprise

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Payroll

Translation missing: en.product_page.ratings.score 8.1

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Talent Management

Translation missing: en.product_page.ratings.score 7.8

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.5

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UKG Pro Reviews

Neha B.

Role: Human Resources
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

A powerful all in one hcm platform

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Global compliance Workforce analytics

What is your favorite aspect of this product?

Unified platform Good reporting and analytics

What do you dislike most about this product?

Support and customer service issues Complexity

What recommendations would you give to someone considering this product?

Clarify your requirement Vendor support

Pros

Helps Innovate
Performance Enhancing
Unique Features
Caring

Rajesh C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Best In Use

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Features are much better than other HCM Products.

What is your favorite aspect of this product?

Customization and Integrations Features

What do you dislike most about this product?

Analytics are pretty complex

What recommendations would you give to someone considering this product?

Must buy it to smoothen the Organization Process.

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Ripudaman K.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Best HCM solution with payroll & HR capabilities.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

It is different from other platform due to its strong payroll functionality, employee engagement tools, and excellent customer support.

What is your favorite aspect of this product?

Its user-friendly payroll and benefits management features are my favorite aspects of this platform.

What do you dislike most about this product?

The reporting and analytics features could be more flexible and intuitive.

What recommendations would you give to someone considering this product?

Clearly define your payroll and HR workflows in advance to take full advantage of its automation and employee engagement features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

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UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

86 Likeliness to Recommend

1 Since last award

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Self-Service Applicant Portal鈥� The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Neha B.

A powerful all in one hcm platform

Likeliness to Recommend

Pros

Rajesh C.

Best In Use

Likeliness to Recommend

Pros

Ripudaman K.

Best HCM solution with payroll & HR capabilities.

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Scheduling

Self-Service Applicant Portal鈥�

Position Management

Time and Attendance

Workforce Planning

Performance Management

Leave Management

Talent Management

Learning and Development

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support