What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal鈥�
Position Management
Time and Attendance
Workforce Planning
Performance Management
Leave Management
Talent Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
Translation missing: en.product_page.ratings.score 7.8
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Benefits Administration
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UKG Pro Reviews
Dawne B.
- Role: Human Resources
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2024
Robust in many ways, but lacking in some.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The company is large, and many of the product capabilities are robust.
What is your favorite aspect of this product?
Our client support team is responsive and very friendly. Always a pleasant experience to interact with them.
What do you dislike most about this product?
Considering the price we pay, there are some surprising limitations in how we can (or cannot) customize the UKG product to our organization's needs - e.g. in setting up PTO structures. The reporting function still somehow feels clunky and frustrating, and at times, we've felt like we have to go through 3 rounds of conversations with different UKG departments, just to get to a question answered or a conversation that we requested.
What recommendations would you give to someone considering this product?
Ensure that you evaluate your current and your future/projected needs very thoroughly, and be sure to keep a clear record of the costs for the product and any planning increases in them.
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Cons
- Commodity Features
- Wastes Time
- Vendor's Interest First
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2024
Easy to use but pricey. Recent issues with support
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Effective Service
- Role: Human Resources
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Jan 2024
Pricey, but has all the features you need!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
