Jira Customer Reviews 2025 | SoftwareReviews

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

989 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.9

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Jira Reviews

Sudheer A.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Best for task/project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira excels in project management and issue tracking. Its customization, integration capabilities make it a popular choice for teams of all sizes.

What is your favorite aspect of this product?

I like the Product's versatility and user-friendly interface.

What do you dislike most about this product?

I like Jira in all technical aspects but for new users it takes time because of the more technical features and for small teams it may be expensive.

What recommendations would you give to someone considering this product?

While free and open-source tools can be beneficial for short-term projects, Jira offers a robust, scalable, and feature-rich solution for long-term project management and issue tracking needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Grayson W.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

"Highly Customizable Workflows!"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Strong support for Scrum and Kanban boards with advanced sprint tracking and backlog management.

What is your favorite aspect of this product?

Automates repetitive tasks to save time and reduce errors.

What do you dislike most about this product?

Limited flexibility in creating custom reports and dashboards without plugins.

What recommendations would you give to someone considering this product?

Leverage Jira for complex, multi-team projects that need custom workflows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Piyush S.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Excellently packaged lifecycle management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its easier to work. Has better UI and it easier to train. It is great in terms of reports and analytics. Fit for Devops, Dev and QA. Great tool for Documentation, Ticketing, application management

What is your favorite aspect of this product?

features, costing, usability, availability, can be used for a wide variety of tasks. Fit for IT management and documentation purposes. Very low to nil down time.

What do you dislike most about this product?

couple of more features like Zephyr squad and other premium features should be made available free of cost instead of charging. Glitch faced during images upload and loss of large sized data during upload.

What recommendations would you give to someone considering this product?

Suggest to have better QA features like HP ALM. and integrate more features as in platform benefits.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Sudheer A.

Best for task/project management

Likeliness to Recommend

Pros

Grayson W.

"Highly Customizable Workflows!"

Likeliness to Recommend

Pros

Piyush S.

Excellently packaged lifecycle management tool

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support