Jira Customer Reviews 2025 | SoftwareReviews

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

989 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Gul M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Agile Project Management Excellence

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira underpins our Agile and software development project management.

What is your favorite aspect of this product?

The considerable adaptability allows me to tailor workflows to our team's needs, improving productivity.

What do you dislike most about this product?

The intricate and large features might intimidate beginners, requiring dedicated coaching.

What recommendations would you give to someone considering this product?

Jira is essential for Agile teams that need a sophisticated process management solution.

Pros

Performance Enhancing
Efficient Service
Inspires Innovation
Transparent

Nitish S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

A comprehensive tool for agile project marking

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

jira allows for highly customizable workflow, issue types and fields.

What is your favorite aspect of this product?

jira offers flexibility in managing project with various templates.

What do you dislike most about this product?

jira can become costly, especially for smaller teams.

What recommendations would you give to someone considering this product?

its best for teams that require reporting and detailed tracking.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Client Friendly Policies

Cons

Less Effective Service

Mika J.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Faster project management and alignment.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is just intuitive to work with, due to its easy to navigate interface . The quality of analytics it provides me around projects I manage is fantastic and just different from some other PM software I have had experience with. The most important part for me , is that Jira is built with Kanban and Scrum boards, making them very ideal for scrum and agile approach to software project management.

What is your favorite aspect of this product?

I love Jira analytical reports. They provide me with the real time data I require, to effectively measure key performance metrics on software projects I manage for my company.

What do you dislike most about this product?

Except when integrated with a communication / collaboration software such as Slack, Jira is by itself inadequate for project management based, collaboration and communication.

What recommendations would you give to someone considering this product?

Jira is scalable and this makes it an ideal software for managing software projects of all sizes.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Gul M.

Agile Project Management Excellence

Likeliness to Recommend

Pros

Nitish S.

A comprehensive tool for agile project marking

Likeliness to Recommend

Pros

Cons

Mika J.

Faster project management and alignment.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support