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Google

Google Authenticator

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Authenticator
8.9 /10

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 82

Multi-Device Protection

86

OTP Authentication

86

Email Authentication

86

Authentication Assurance Level (AAL)

83

Biometrics Authentication

83

Soft Token Authentication

83

Browser Push Notifications

81

Role and User Management

81

Role-Based Multi-Factor Authentication

81

Integration APIs

81

Phisher Resistance MFA

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Availability and Quality of Training

78

Vendor Support

78

Google Authenticator Reviews

HARSHIL R.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Fabulous 馃ぉ

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator differentiates itself through its time-based one-time password (TOTP) algorithm, providing a secure, open-standard authentication method that is widely supported and easily integratable with various services.

What is your favorite aspect of this product?

users often appreciate Google Auteenticator's ease of use, wide compatibility, and robust security features.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

When considering Google Authenticator, I recommend: 1. Evaluating your organization's two-factor authentication (2FA) needs. 2. Assessing compatibility with your existing systems and services. 3. Reviewing Google Authenticator's security features and settings.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation

Mudassar H.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Any Easy & effective multi authentication tool

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

The ease of use and simple implementation make it an ideal tool for enhancing security between accounts. Additionally, its number of features is precise for those seeking extra security among users without complications.

What is your favorite aspect of this product?

The first thing I particularly like is that you can now link all 2FA codes to your Google account, so even if you lose your cell phone, not all codes are gone, you just have to log in to your Google account and everything is back.

What do you dislike most about this product?

There is no cloud backup option, which can be problematic when changing devices. Additionally, the lack of advanced features may limit its usefulness for more demanding users.

What recommendations would you give to someone considering this product?

An awesome and highly recommended tool for multi factor authentication securing your applications and data.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Swetha M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Simple and reliable, but needs flexibility.

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

1. Offline functionality: Google authenticator works without needing an active internet connection, ensuring reliability in areas with limited connectivity. 2. Lightweight and fast: The app is lightweight, loads quickly, and generates codes without any noticeable delay, enhancing user convenience. 3. Lack of backup features: Unlike competitors, Google authenticator does not offer built in cloud backup or account recovery options, which can be a drawback when migrating devices. 4. Adding backup and multi-device synchronization would significantly elevate its usability.

What is your favorite aspect of this product?

My favourite aspect of Google authenticator is it simplicity and speed. It generates secure quotes instantly without requiring and internet connection. This insurance quick access and reliability, even and offline scenarios.

What do you dislike most about this product?

The one thing I dislike about Google authenticator is the lack of backup or recovery options. Losing the device means recon figuring accounts manually which can be time consuming and inconvenient.

What recommendations would you give to someone considering this product?

In overall I would recommend Google authenticator to someone considering this product however they can check for the below requirements if any. 1. Enable account recovery options: Before using Google authenticator, ensure alternative recovery methods like backup codes or set up. 2. Secure your device: Since the app doesn't offer cloud backup make sure your device is secure and backed up regularly. 3. Evaluate multi-device needs: if you require access across multiple devices, consider whether Google authenticator meets your needs or explore alternatives.

Pros

  • Helps Innovate
  • Trustworthy
  • Continually Improving Product
  • Reliable

Most Popular Google Authenticator Comparisons

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