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Modernize Your Claims Adjudication System: A Buyers Guide

Select the right solution to streamline workflows, increase adjudication accuracy, and improve payer-provider collaboration.

  • High claim hold volumes – driven by outdated adjudication systems – are often caused by coding errors, incomplete documentation, or missing data. These issues trigger manual intervention and delayed reimbursement.
  • Reliance on manual claims processing leads to time-consuming workflows, increased errors, and operational inefficiencies, diverting resources away from patient care.
  • Disparate healthcare IT systems create inefficiencies and data silos, requiring significant investments to enable seamless integration and improve claims management – hence the need for modernization.

Our Advice

Critical Insight

  • The significant financial investment and need for skilled personnel required to modernize legacy claims systems can be prohibitive, especially for health plans with tight budgets.
  • The challenge of ensuring seamless interoperability between legacy and modern systems can lead to operational disruptions, making CIOs hesitant to pursue system upgrades.
  • Modernizing claims adjudication systems carries risks such as downtime, data migration challenges, and workflow disruptions, potentially impacting claims processing efficiency.

Impact and Result

  • Identify the market trends of claims adjudication systems and business benefits.
  • Determine the business needs and key capabilities of modern claim adjudication systems.
  • Analyze system features and vendors in the market to help achieve desired outcomes.
  • Leverage Info-Tech’s Health Insurance Claims Adjudication Evaluation and Scoring Tool to get started.

Modernize Your Claims Adjudication System: A Buyers Guide 91ÖÆÆ¬³§ & Tools

1. Modernize Your Claims Adjudication System Buyers Guide – Evaluate vendor solutions to modernize your claims adjudication process.

This buyers guide provides a practical roadmap for payers seeking to modernize claims adjudication systems by addressing three critical challenges: Outdated platforms that hinder reimbursement and patient care, financial and operational risks that stall adoption, and evolving market demands for automation, compliance, and real-time processing.

2. Health Insurance Claims Adjudication Evaluation and Scoring Tool – A tool for scoring potential solutions when considering a new claims adjudication system.

Gathering and scoring vendors can be difficult and time-consuming. This tool enables organizations to evaluate and compare vendors quickly and easily.

Use this tool to determine each feature's level of importance to your organization, shortlist vendors, and score and compare potential claims adjudication systems.

Modernize Your Claims Adjudication System: A Buyers Guide preview picture

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Author

Sharon Auma-Ebanyat

Contributors

  • Anonymous CIO, Medicare & Retirement, Insurance Solutions, Health Insurance Company in Eastern US
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