Adobe Experience Manager Customer Reviews 2025

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Adobe Systems

Adobe Experience Manager

Composite Score

8.2 /10

CX Score

8.2 /10

113 Reviews

What is Adobe Experience Manager?

It鈥檚 a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

13% Neutral

85% Positive

Pros

Reliable
Security Protects
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

Multi Channel Support

Content Workflow Management

Content Repository

Standard Templates

Web Publishing Capabilities

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Management Interface

Social Media Integration

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Content Marketing

Translation missing: en.product_page.ratings.score 8.5

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Digital Asset Management

Translation missing: en.product_page.ratings.score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Translation missing: en.product_page.ratings.score 7.7

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Kate L.

Role: Public Sector
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Best method for creating original products.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

You can quickly manage materials, set up SEO, duplicate content across sites, and do a lot more with it. I'm using AEM to create a highly complicated website. Live Copy is one of my favorite features because it allows me to manage sites for three nations effortlessly while only needing one modification. This makes it a very simple tool for organizing your digital assets, creating websites in several languages, and publishing material everywhere you choose.

What is your favorite aspect of this product?

This tool's excellent modularity and scalability are appealing to me. It enables me to organize all of my information, which makes it simpler to utilize once I get the hang of it. I also adore that it makes website design constant throughout various pages because it is easily customizable to meet your demands. They are incredible, especially the essential components, and they meet all the fundamental requirements for authoring or creating material for any portal, computer website, or e-commerce site.

What do you dislike most about this product?

A team of 50 people is needed to support it, from adding content to the platform to providing governance to ensure that what goes in complies with the rules. The quality of the services could be improved. Niche expertise makes it difficult to locate sources with in-depth knowledge. The license model and price standards are too expensive, making them unsustainable for customer retention.

What recommendations would you give to someone considering this product?

One of the most cutting-edge tools for creating and managing web pages, websites, mobile applications, and content is Adobe Experience Manager or AEM. We have been using this platform at the company for a very long time and enjoy it. Working within an integrated CMS is an outstanding experience due to this solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aparna S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Good content management system

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

One thing that differentiates AEM from other similar tools is the fact that it is easy to develop components for templates

What is your favorite aspect of this product?

My favorite aspect with AEM are the reports. The reports are very insightful and intuitive which makes most of my work easy

What do you dislike most about this product?

I do not have any significant dislike with this product

What recommendations would you give to someone considering this product?

I would surely recommend Adobe Experience Manager for all software engineers to maintain any content across different platforms

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

A fantastic CMS Solution

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

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Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

84 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Asset Management

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Kate L.

Best method for creating original products.

Likeliness to Recommend

Pros

Aparna S.

Good content management system

Likeliness to Recommend

Pros

A fantastic CMS Solution

Likeliness to Recommend

Pros

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Title

1
Since last award

1
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Feature Ratings

Multi Channel Support

Content Workflow Management

Content Repository

Standard Templates

Web Publishing Capabilities

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Management Interface

Social Media Integration

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration