Adobe Experience Manager Customer Reviews 2025

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Adobe Systems

Adobe Experience Manager

Composite Score

8.5 /10

CX Score

8.7 /10

101 Reviews

What is Adobe Experience Manager?

It鈥檚 a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

92 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 81

Manage / Administration of Metadata

Collaboration

Workflow and Approval Management

Digital Asset Findability

Digital Asset Sharing

In System Content Views

Automation of Metadata Creation

Permissions and Access Right Management

Intelligent Indexing

Content Capture

Integration

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Content Marketing

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Digital Experience - Enterprise

Translation missing: en.product_page.ratings.score 8.2

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Enterprise Content Management - Enterprise

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Adobe Experience Manager Reviews

Ashish M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Best content management system for Enterprises

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

It is mobile and web friendly, It can be used as Headless mode as well as Classic Mode. AEM comes with lot of additional features when you integrate it with Adobe products like target, analytics, smart tag etc. It can handle large loads with ease.

What is your favorite aspect of this product?

Great company behind it, so you are in safe hands Proper Documentation and frequent security features are shipped time to time. Lot of learning guide and full customization available. it can store large page set and media assets

What do you dislike most about this product?

nothing as such, but some clients with whom i worked they raises issue of licensing cost to be high

What recommendations would you give to someone considering this product?

I have 10 years of experience and you can go for AEM, if you are looking for a modern and powerful CMS System Do contact if you have further questions. It has lot of feature packed , and can be customized so easily.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Vikas P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

AEM: Powerful Content Management

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager (AEM) stands out from other similar products due to its comprehensive and integrated solution for content and asset management.

What is your favorite aspect of this product?

Adobe Experience Manager (AEM) offers several impressive features that make it a top choice for businesses. Here are some of the standout aspects: 鈥� Unified Solution: AEM combines digital asset management and content management into a single platform, streamlining workflows and enabling efficient delivery of personalized experiences across channels. Omnichannel Content Delivery: AEM's headless CMS facilitates seamless content delivery across multiple channels, includina web, mobile, and loT devices, ensuring a consistent brand experience.

What do you dislike most about this product?

Complexity, versioning system, backend integration

What recommendations would you give to someone considering this product?

Access your needs, evaluate technical expertise, evaluate cost

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Respectful

Nirmalkumar J.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Good functionality & features

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Featuristic & good technical specifications

What is your favorite aspect of this product?

Features & ease of operations

What do you dislike most about this product?

Performance area can be improved

What recommendations would you give to someone considering this product?

Highly featuristic & good data security

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

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Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Adobe Experience Manager Ratings

85 Likeliness to Recommend

92 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Digital Asset Findability Capabilities of navigation and browsing

Digital Asset Sharing Ability to securely share the digital assets (or files)

In System Content Views Ability to create customized views of content repositories.

Automation of Metadata Creation Asset metadata can be created using rules.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Intelligent Indexing AI driven capability to label & classify automatically

Content Capture Channels through which content is uploaded or classified.

Integration Integration with E-Commerce and/or Other Platforms

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Ashish M.

Best content management system for Enterprises

Likeliness to Recommend

Pros

Vikas P.

AEM: Powerful Content Management

Likeliness to Recommend

Pros

Nirmalkumar J.

Good functionality & features

Likeliness to Recommend

Pros

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Title

Feature Ratings

Manage / Administration of Metadata

Collaboration

Workflow and Approval Management

Digital Asset Findability

Digital Asset Sharing

In System Content Views

Automation of Metadata Creation

Permissions and Access Right Management

Intelligent Indexing

Content Capture

Integration

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement