Adobe Experience Manager Customer Reviews 2025

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Adobe Systems

Adobe Experience Manager

Composite Score

8.5 /10

CX Score

8.6 /10

92 Reviews

What is Adobe Experience Manager?

It鈥檚 a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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2024 Data Quadrant Champion

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

91 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Security Protects

Feature Ratings

Average 81

Manage / Administration of Metadata

Workflow and Approval Management

Collaboration

Digital Asset Findability

Automation of Metadata Creation

Digital Asset Sharing

In System Content Views

Intelligent Indexing

Permissions and Access Right Management

Integration

Content Capture

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Content Marketing

Translation missing: en.product_page.ratings.score 8.5

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Digital Experience - Enterprise

Translation missing: en.product_page.ratings.score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Translation missing: en.product_page.ratings.score 7.7

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Role: Consultant
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2025

Powerful Content Platform, But Needs Skilled Manag

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harjot S.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

overall highly satisfied with the product

Likeliness to Recommend

7 /10

What differentiates Adobe Experience Manager from other similar products?

AEM offers personalized capabilities, it can handle complex content structures and high traffic

What is your favorite aspect of this product?

ability to streamline and simplify digital content management

What do you dislike most about this product?

What is dislike about AEM is its high cost

What recommendations would you give to someone considering this product?

AEM can be really useful tool when it comes to managing content, assets, and digital experiences. It will definitely help you handle large amount of content and high traffic

Pros

Continually Improving Product
Effective Service
Client Friendly Policies
Generous Negotitation

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2025

Easy to implement

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Effective Service
Saves Time

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Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

Adobe Experience Manager Ratings

84 Likeliness to Recommend

3 Since last award

91 Plan to Renew

2 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Digital Asset Findability Capabilities of navigation and browsing

Automation of Metadata Creation Asset metadata can be created using rules.

Digital Asset Sharing Ability to securely share the digital assets (or files)

In System Content Views Ability to create customized views of content repositories.

Intelligent Indexing AI driven capability to label & classify automatically

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Integration Integration with E-Commerce and/or Other Platforms

Content Capture Channels through which content is uploaded or classified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Powerful Content Platform, But Needs Skilled Manag

Likeliness to Recommend

Pros

Harjot S.

overall highly satisfied with the product

Likeliness to Recommend

Pros

Easy to implement

Likeliness to Recommend

Pros

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Feature Ratings

Manage / Administration of Metadata

Workflow and Approval Management

Collaboration

Digital Asset Findability

Automation of Metadata Creation

Digital Asset Sharing

In System Content Views

Intelligent Indexing

Permissions and Access Right Management

Integration

Content Capture

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration