Adobe Experience Manager Customer Reviews 2025

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Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.2 /10

42 Reviews

What is Adobe Experience Manager?

It鈥檚 a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Enterprise Content Management - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Fair
Security Protects
Reliable

Feature Ratings

Average 78

Collaboration

Metadata Management

Search

File Conversion

ECM Document Management

Workflow Process Automation

Mobile

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Content Marketing

Translation missing: en.product_page.ratings.score 8.8

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Digital Asset Management

Translation missing: en.product_page.ratings.score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Translation missing: en.product_page.ratings.score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Ashish M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Best content management system for Enterprises

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

It is mobile and web friendly, It can be used as Headless mode as well as Classic Mode. AEM comes with lot of additional features when you integrate it with Adobe products like target, analytics, smart tag etc. It can handle large loads with ease.

What is your favorite aspect of this product?

Great company behind it, so you are in safe hands Proper Documentation and frequent security features are shipped time to time. Lot of learning guide and full customization available. it can store large page set and media assets

What do you dislike most about this product?

nothing as such, but some clients with whom i worked they raises issue of licensing cost to be high

What recommendations would you give to someone considering this product?

I have 10 years of experience and you can go for AEM, if you are looking for a modern and powerful CMS System Do contact if you have further questions. It has lot of feature packed , and can be customized so easily.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Role: Consultant
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2025

Powerful Content Platform, But Needs Skilled Manag

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vanessa F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Experience Management, Elevated.

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager has become our go-to platform for creating and managing digital experiences at our IT agency. As a Network Engineer, you might think my role wouldn鈥檛 involve much interaction with a CMS, but AEM鈥檚 integration capabilities with APIs and cloud infrastructure often bring me into the fold. It鈥檚 a powerhouse that goes beyond just content management鈥攊t鈥檚 a full-fledged digital experience enabler.

What is your favorite aspect of this product?

The seamless integration with Adobe鈥檚 Creative Cloud is my favorite feature. Our design team can push assets directly from Photoshop or Illustrator into AEM, where they鈥檙e immediately ready for use. From my perspective, the simplified workflow minimizes the back-and-forth, making it easier for IT to maintain performance standards while empowering the creative team to stay productive.

What do you dislike most about this product?

The platform鈥檚 complexity can be daunting, especially for teams that aren鈥檛 familiar with its architecture.

What recommendations would you give to someone considering this product?

AEM has enabled us to deliver consistent, high-quality experiences for our clients while reducing content production times. It also provides excellent analytics, which helps both IT and marketing teams understand how content performs across different channels. This cross-departmental visibility has been a game-changer for aligning our strategies.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

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Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

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Awards & Recognition

Adobe Experience Manager Ratings

84 Likeliness to Recommend

1 Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

Digital Asset Management

Digital Experience - Enterprise

Adobe Experience Manager Reviews

Ashish M.

Best content management system for Enterprises

Likeliness to Recommend

Pros

Powerful Content Platform, But Needs Skilled Manag

Likeliness to Recommend

Pros

Vanessa F.

Experience Management, Elevated.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Metadata Management

Search

File Conversion

ECM Document Management

Workflow Process Automation

Mobile

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support