
What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceActiveCampaign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ActiveCampaign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Pipeline Management
E-Mail Campaign Management
E-Mail Integration
CRM Integration
Conversation Coaching
Dialer Integration
Sales Analytics
Workflow Automation
Internal Sales Collaboration
Call Management
Omnichannel Campaign Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Email Marketing
Translation missing: en.product_page.ratings.score 9.0
View ActiveCampaign in this category (opens in a new tab)
Marketing Automation - B2B
Translation missing: en.product_page.ratings.score 8.8
View ActiveCampaign in this category (opens in a new tab)
Marketing Automation - B2C
Translation missing: en.product_page.ratings.score 8.8
View ActiveCampaign in this category (opens in a new tab)
Customer Relationship Management - Midmarket
Translation missing: en.product_page.ratings.score 8.2
View ActiveCampaign in this category (opens in a new tab)
Customer Relationship Management - Small Business
Translation missing: en.product_page.ratings.score 8.0
View ActiveCampaign in this category (opens in a new tab)
ActiveCampaign Reviews

Carolyn F W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
ActiveCampaign is crucial for marketing and sales
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
We don't have an enterprise CRM, but Active Campaign helps us keep track of all our contacts. Creating automated email sequences is very easy. It's very easy to add or edit contacts. The level of customization is incredibly stimulating. Also, being able to bulk tag particular lists is very convenient for me.
What is your favorite aspect of this product?
Thanks to Active Campaign, I can easily monitor the opportunities that come to my review business and receive reminders when I need to follow up with potential clients to see if they are still interested in submitting their work to us. Since I started using AC I no longer had the problem of losing track of clients and offers; Now I can see who's coming in.
What do you dislike most about this product?
Trying to locate the precise report/metrics I need has been a frustrating ordeal on ActiveCampaign, which is not the most intuitive platform I've used. Despite my frustration with the user interface, I am able to locate them after a little research.
What recommendations would you give to someone considering this product?
One of the best marketing automation platforms is ActiveCampaign. The deliverability has been much more successful than other systems I have used before. In addition to a wide selection of pre-made automations, they also allow you to design your own.
Pros
- Reliable
- Enables Productivity
- Acts with Integrity
- Generous Negotitation

Ogheneochuko I.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Powerful CRM
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Yes, ActiveCampaign gives you easy-to-build, visual automations that adapt to your customer鈥檚 journey鈥攎ore flexible and smarter than most tools out there. It just works the way you think.
What is your favorite aspect of this product?
My favorite aspect of ActiveCampaign is its automation builder. It's visual, intuitive, and incredibly powerful. You can create smart, personalized customer journeys without needing a tech background. It鈥檚 like having your marketing on autopilot!
What do you dislike most about this product?
No, I dint dislike anything about ActiveCampaign
What recommendations would you give to someone considering this product?
Start Simple! Don鈥檛 get overwhelmed by all the features, begin with a few key automations (like a welcome series or abandoned cart) and build from there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Wyatt C.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jan 2025
Comprehensive and Advanced Personalization Tool.
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
The other differentiation is ActiveCampaign鈥檚 AI-based automation and optimization. Its AI assistant supports advanced features like AutoSegments to automatically create customer segments based on behaviour and sentiment analysis. These AI-driven features allow marketers to apply advanced personalization techniques and optimise campaigns immediately without technical expertise or data-mining by hand.
What is your favorite aspect of this product?
A main advantage is the platform鈥檚 proprietary AI-based optimization capabilities. Such as SMS send time optimization and recommendation of AI content, enable marketers to automate difficult processes and take action based on data. This not only saves time but increases the efficiency of marketing efforts by using machine learning algorithms to determine the right time, content and audience for each interaction.
What do you dislike most about this product?
There is a limitation on reporting and analytics customisation. While ActiveCampaign offers great data visibility, dashboarding in it is not as extensible as some people would like. It鈥檚 not always easy to develop custom reports or visualisations based on your business requirements. That limitation can require using third-party tools or hacks to get the reporting granularity you need and it may also limit productivity.
What recommendations would you give to someone considering this product?
Invest in training and continuing education for your marketing team. ActiveCampaign AI and deep data tools can bring impact, but only if employed effectively. Maybe hire some dedicated team members to be platform specialists that can teach people how to use it the right way in your company. Keep checking the roadmap and releases frequently to make sure you鈥檙e maximizing the platform鈥檚 new capabilities. Keep in mind, successful implementation is often times not just technical adoption, but also a marketing change to take full advantage of the platform鈥檚 data-driven, personalized customer-facing method.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing