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Implement Crisis Management Best Practices – Executive Brief

Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.

BCP-DRP Maintenance Checklist

Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.

BCP Relocation Checklists

Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.

Business Continuity Teams and Roles Tool

Track business continuity teams, roles, responsibilities, and key vendors/suppliers.

BCP Project Roadmap Tool

91Ƭing up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.

BCP Pilot Results Presentation

Present initial results from your pilot BCP project and next steps for your BCP initiative.

Webinar: Develop a Technical Skills Sourcing Plan

At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.

Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left

This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.

Shift-Left Prerequisites Assessment

Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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