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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Get a handle on cloud costs.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Document cost factors by cloud service.
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Define cloud cost management terms.
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Assess your organization's cloud cost management capabilities.
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