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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Organizational resilience today requires a new way of thinking about backups and disaster recovery.
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Dynatrace offers digital business analytics in addition to full stack end-to-end monitoring. The tool鈥檚 capabilities work to bridge the gap between infrastructure &...
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Dynatrace differentiates its APM solution through ease of deployment. As IT environments continue to become more complex, leading enterprise software vendors will improve...
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APM vendor Dynatrace is offering a service to help its customers improve their SDLC. This offering aligns with an overall shift in the IT marketplace.
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With lots of functionality being provisioned/deployed at the tenant level, Microsoft is happy to sit back for now, watch, and start auditing in the future.
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Stackify has changed the pricing model for its APM tool, Retrace. This change in pricing is in line with usage-based shifts in technology along with changing architectures.
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