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Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor...
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鈥婻ead our concise Executive Brief to find out why you should manage the Active Directory in the service desk, review Info-Tech鈥檚 methodology, and understand the four ways...
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鈥婱anage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...
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The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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IT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft.
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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