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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.
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This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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Use this tool to help you estimate the number of resources required to support your demand over time.
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