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Infrastructure & Operations

Severity Definitions and Escalation Rules Template

Review severity definitions and escalation rules to determine when DR takes over from service management.

DRP Incident Response Management Tool

Track your step-by-step incident response plan in real time.

DRP Roadmap Tool

91Ƭ a high-level roadmap to close gaps between current and desired DR capabilities.

DRP Vendor Evaluation Questionnaire

Ask vendors to describe their DRP capabilities.

DRP Business Impact Analysis Tool

Determine appropriate recovery time objectives based on the impact of downtime.

DRP Workbook

Record DRP information including document storage and contact/role information.

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

IT/Cloud Demand Billing & Accounting Analyst

Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.
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