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The new CEO of the France-based cloud services provider says OVH will expand operations in Canada, launching additional public cloud services, API access, new artificial...
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Metered pay-per-use is not so great when usage keeps going up and rarely goes down. Cloud backup vendor Asigra has introduced license pricing that is fixed regardless of...
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Backup of cloud data (as opposed to backup of data to the cloud) is a major trend as more corporate workloads and data move there. Veeam鈥檚 2018 earnings reflect this trend.
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On Feb. 12, Chef announced the appointment of Brian Goldfarb as its Chief Marketing Officer (CMO).
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New cloud data management capabilities are part of Veeam Availability Suite 9.5 Update 4. With the steady shift from cloud as a backup target to cloud as a backup source,...
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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This template contains examples of ticket intake workflows.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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